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Welcome to the family 💚
You've chosen a role that changes lives — including your own. This is who we are, what we believe, and the team you're now part of.
The story of the geese 🪿
Next time you see geese flying south in their V formation — it's exactly how we work.
- Together, we go further. In formation the flock flies 71% further than any bird alone — we lift each other.
- Stay in formation. No need to go it alone here — the team makes the hard days lighter.
- Share the lead. We take turns carrying the load; everyone's strengths get their moment.
- Honk encouragement. A kind word at the right moment keeps everyone going.
- Stand by each other. When one of us is struggling, we don't leave them behind.
That's the team you've joined.
What makes us different
- A team that truly supports you — one message away
- Consistent clients matched to you, in your area, at the times you want — introduced properly, never a cold visit
- Paid travel time + mileage
- Paid training & real development — courses and diplomas, actively encouraged
- Career progression — most of our office team started as Care Pros
- Your wellbeing matters — regular check-ins and a team that has your back
Our mindsets 🧠
Mindset — it's challenging, but never impossible; we back you.
Method — do it properly, with the right training and support.
Momentum — small steps every day add up to a brilliant Care Professional.
Your benefits & wellbeing 🎁
- Blue Light Card — thousands of discounts for care & health workers
- My Possible Self — a free mental-health & wellbeing app
- Employee Assistance Programme — confidential 24/7 support & counselling
- Home Instead Benefits — our own rewards & perks platform
How to use Lumis 📚
Your training lives in Lumis. You'll get your login, work through your assigned modules at your own pace, and completed ones tick off automatically. Stuck? Message us any time in the Messages tab.
Meet your team 👋
You'll meet the office team, trainers and your Field Care Supervisors at Welcome Home — the friendly faces who'll support you every step.